Refund & Returns Policy
- When will product replacements be issued?
We issue replacements for damage of products during transit. We shall pick up the damaged product if return pickup services are available at the required location/else the client might have to reship the parcel back to us. A replacement will ONLY be provided with to and fro shipping charges borne by the customer. In case of unavailability of the same product a voucher/gift card/coupon code will be provided which can be redeemed for your future purchases. Pls note there is no exchange / returns available for International shipments.
- What is required in case the customer wants to claim a replacement?
Kindly take an unboxing video before opening the sealed parcels. The unboxing video should be captured from opening of the sealed outer cover same as how you received them. Your proof will not be considered, if the outer sealed package is already open before capturing video fully, such videos will not be approved as genuine by us. We take Replacement only If The Product Is Damaged and NOT for any other reasons. Reach/Send Us Video to WhatsApp +919884470422 . Without Valid unboxing VIDEO Proof, We don’t allow Refund/Replacement.
- What is the ideal time to initiate a replacement request?
Any and all items that are not received or claims regarding the same should be raised within 24 hours of the order being delivered, any such claims after the mentioned time will not be entertained nor any refunds/replacements will be provided for the same with the same. It will be considered as null.
- For what reasons, order return / exchange will not be accepted?
There might be slight variations in the colour tone of the actual product with respect to the images on the website as these are digital photography and depend on the monitor settings of each device. Though please be 200% assured that all pics are taken by Golden Leaf authentically under natural light and we also share every product video in social media to get a better idea on polish and design clarity. You should exactly get what you see. We also upload sufficient feedback of customers, jewellery received images from customers and videos on our social media channels for your perusal.
Semi precious and precious jewellery are made by hand and may have slight irregularities in designs that are a natural outcome of the human involvement in the process. Below categories will not be considered a defect for exchange/refund.
- If the jewellery’s physical look & feel doesn’t suit your liking.
- If the jewel is too heavy to wear or looks big.
- If the size of the jewel is not what you expected.
- Earring stems are bent purposefully on some cases – to avoid breakage which is not considered as a Transit Damage.
- Under rare circumstances, the jewellery beads or stones may have fallen during transit. Such things which can be easily fixed with fabric glue and will not be exchanged or refunded.
- Refer to the size guide in the navigation bar . Please measure your size before you make a purchase if you are unsure of the size. We do not provide exchanges/refunds for wrong size orders placed
- Back ropes provided free of cost during the purchase are provided as a gesture and will not be replaced as a separate parcel in case found broken upon receiving. Importantly they can be shipped extra as a gesture on your next order as an alternative solution.
Please be assured that we take full care in packing parcels for both domestic and international purchases no matter the value of the parcel. The jewellery is triple checked for damage and packed with sufficient bubble wraps in cardboard boxes/plastic boxes. Our feedback and customer diaries vouch for the same. We also upload different angle pictures for you to be able to identify the length and width of the jewellery and also have an active IGTV and Reels on Instagram with videos of different jewellery updated. Please check the same in case of any questions. Pls note there is no exchange / returns available for International shipments.
Alternatively feel free to reach out to us through Whatsapp +919884470422.
- If you have any questions about our Returns & Refund policy, please contact us: